Frequently Asked Questions
Everything you need to know about your cybersecurity gear and orders.
How long does shipping take for international orders?
International orders typically arrive within 7-14 business days, depending on the destination and selected shipping method. Please note that customs processing may extend this timeframe.
What is your return policy for hardware?
We offer a 30-day return policy for unopened and unused hardware. Due to the nature of our security tools, items that have been opened or modified are generally not eligible for return unless defective.
Do you offer technical support for Hak5 tools?
Yes, we provide extensive documentation via our documentation portal and community support through the Hak5 forums. For order-specific issues, our dedicated support team is available via email.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and select cryptocurrencies for secure checkout.
Will I have to pay import duties or taxes?
Customers are responsible for any VAT, tariff, duty, taxes, or handling fees levied by their destination country. These are not included in the purchase price or shipping cost.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.