Returns & Exchanges

At Hak5, we stand by our gear and offer a 30-day return policy for items in original, resaleable condition. If your equipment doesn't suit your deployment needs, we are here to help with a straightforward exchange or refund process.

1

Verify Eligibility

Ensure your item is in its original packaging with all accessories included and has been purchased within the last 30 days.

2

Submit an RMA Request

Contact our support team to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions for your region.

3

Pack and Ship

Securely package your gear and clearly mark the RMA number on the outside of the box before shipping it back to our warehouse.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing